Comprehensive IT maintenance
A single party responsible for keeping all your IT running: servers, network, backups, security and workstations. Proactive maintenance, not firefighting: we fix what has not broken yet.
All your IT under one roof
Comprehensive maintenance means you stop juggling several providers. We take charge of your whole infrastructure: servers and virtualization, networks and firewalls, backups and recovery, security and workstations. One contact, one responsibility, without the classic 'that belongs to the other provider'.
We work proactively: patches up to date, capacity watched, security reviewed and problems caught while they are still weak signals. Reactive support is there, of course, but our goal is for you to need it as little as possible.
Expert support, tireless watching
Behind your maintenance there are 28 years of craft and 500+ implementations, plus Penny, our own AI, watching your systems 24/7 and resolving routine incidents before they reach your desk. The combination of expert human judgment and tireless watching is what separates real maintenance from a contract that only exists on paper.
We serve companies of all sizes and sectors: healthcare, tourism, nautical, education, legal and SMEs. We tailor the service level to what your business really needs, with everything documented so you never depend on a single person or on anyone's memory.
How the service starts: order before promises
The first weeks make the difference between real maintenance and a paper contract. We start with a full audit: an inventory of servers, network, backups, access and workstations, with their real state documented. From it come the urgent risks (backups that do not work, unpatched systems, access for people who left long ago) and we close those first.
With the urgent under control, we settle into routine: proactive patching, reviews and monitoring, documentation kept alive and a history of every intervention. Within a few months, your IT goes from being a black box to an ordered system where you know exactly what exists, what state it is in and what has been done.
Who this service is for
The most common profile is the company that has grown to the point where 'the nephew who knows computers' or the provider who only shows up when something is on fire no longer measure up, but that does not justify an IT department of its own. For that profile we are exactly that: your IT department, with the difference that it is never on holiday.
We also work with companies that do have internal IT staff and need to offload the infrastructure so they can focus on the business, and with organizations in demanding sectors (healthcare, hospitality, nautical, legal) where availability and traceability are not negotiable. The scope adapts; the rigor is the same.
A team in Mallorca, with no gaps between providers
We are where your company is. The bulk of the maintenance is done remotely because it is faster, but when someone needs to be at your premises (a physical failure, cabling, an office move) we go ourselves, not a subcontractor. And we know the Balearic calendar: major changes are scheduled outside your high season, not in the middle of it.
Comprehensive maintenance is also the door to the rest of the SYSBalear ecosystem: the same house that manages your systems runs the monitoring with Penny, the cybersecurity, the hosting and the software development. No responsibility gaps between providers, no 'that is not ours': if it is your IT, it is our business.
Frequently asked questions
What exactly does comprehensive maintenance include?
Your whole infrastructure: servers and virtualization, networks and firewalls, backups and recovery, security and workstations, plus 24/7 watching with Penny and the support of our technicians. We define the scope with you based on the size and criticality of your company, and we put it in writing.
Do you serve small businesses or only large accounts?
Both. We work from SMEs to large hotel groups, including sectors such as healthcare, nautical, education and legal. We apply the same rigor in every case and adjust the service level so it is proportionate to your reality.
What is the difference between proactive maintenance and traditional support?
Reactive support waits for something to break and then charges for the emergency. Proactive maintenance works so it does not break: patches up to date, capacity watched, backups verified and weak signals handled before they become outages. The difference shows where it matters: in how often your business stops, not in how often the technician visits.
What does switching from our current provider look like?
Orderly, with nothing left hanging. We audit and inventory the environment, collect credentials and documentation, and verify we have real control of every system before taking it on. If needed, we coexist with the outgoing provider during the transition. It is a process we have done many times, including when the previous relationship ended badly and documentation was missing.
Systems and network administration
Your servers, your directory, your mail and your network, managed by specialists who have spent 25 years designing them. Order, security and performance, without surprises.
Discover it →Real-time 24/7 monitoring
Penny, our own AI, watches your systems 24/7/365 and acts before a problem reaches you. Monitoring is not staring at graphs: it is staying ahead.
Discover it →Disaster recovery and backup
A backup that has never been restored is not a backup: it is a hope. We design daily backups and recovery plans that we actually test, so an incident is a bad moment and not the end of your business.
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